Refunds and Cancellations

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Website Hosting Refund and Cancellation Policy

VIEO Design™, LLC reserves the right to cancel service at any time. If inappropriate activity is detected, all accounts of the customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. Hosting fees paid in advance of cancellation will be prorated and paid by VIEO Design™  if  VIEO Design™ institutes its right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.).

Customers without contracts may cancel their service at any time. Web hosting customers have 30 days from initial turn up to request a cancellation and expect a full refund minus any domain registration costs. After the initial 30 days, no refunds will be given. Prepaid accounts will not be refunded after the initial 30 day period. Domain transfers and registrations will NOT be refunded in any circumstance. Domains cancelled may be transferred to another web host without penalty.

Customers with contracts must contact the Billing Department for terms of cancellation. The terms will be specified in each individual contract. Please reference your contract for cancellation information and instructions.

To request a cancellation, please contact the billing dept by e-mail or phone. Contact information is available HERE.