Did you know that companies who prioritize improving customer experience generate 60% higher profits? Happy and engaged customers also buy 90% more often and spend 60% more per transaction! That's why our next HUG event is "How to Increase Revenue Using Customer Feedback and Advocacy."
If you live in the Knoxville area or will be traveling through East Tennessee on Thursday, September 19th, we'd love to have you join us from 5:30 - 7:00 PM. You'll enjoy a complimentary craft beer, some delicious food, HubSpot swag, and best of all, valuable advice to help your business grow!
The educational portion of our Q3 event will be presented by Knoxville's HUG Leader (that's me!) and we'll cover:
- Why delight isn't just the job of customer service
- The impact happy customers make to your bottom line
- How to respond to negative reviews
- How to use delighted customers to attract new customers
- 5 steps to creating a customer feedback and advocacy program
- How HubSpot can help all your efforts
- And much more!
If you're not familiar with "HUGs," they're events sponsored by HubSpot and hosted locally by a HubSpot Certified Trainer from a tiered HubSpot partner agency (like VIEO). Knoxville's HUG, like others all over the world, is an inbound-loving community of HubSpot customers and other marketing, sales, and service professionals.
As Knoxville's HUG Leader, I work with my co-leader, Mitch Transue and my amazing team to host free quarterly HUG meetups. We discuss topics relating to inbound marketing, inbound selling, and the HubSpot platform (both free and paid versions). We'd love for you to come and enjoy networking with our team and other like-minded professionals in the Knoxville area! What better way to learn about inbound strategies than around great people, food, and craft beer? Register now to join us for the next Knoxville HUG Event of 2019!