Hosting and Support Plans

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Hosting and support may seem like technical afterthoughts, but they're actually at the heart of your business. They affect such important processes as how quickly your website loads, how much email spam you get, and how easily hackers and viruses can breach your security.

Arguably the most important aspect of your hosting and support is what happens if something big goes wrong. If your site crashes, will you have backups? Is there someone who can help you fix problems, or will you be on your own (a.k.a. calling your cousin who "does web stuff" for help)?

As one of our clients, the security and user experience of your website is our first priority. That's why our hosting and support plans cover not only functionality and security basics, but everything from spam prevention to text and image changes you want to make.

Gold Support Plan

SEO Hosting + Virtual Webmaster + Security Updates

  • One free domain for the life of hosting account
  • Nightly backups of your website and backup restore service
  • Weekly security updates of your main software and plugins
  • Support ticket system for prompt customer service
  • Phone support after ticket creation (Silver Support Plan only includes ticket support)
  • Up to 1 hour per month of webmaster assistance with your website,which can be used for things like text or image changes you don't want to make yourself and repairs if software updates impact the look and feel of your site (Silver Support Plan includes 1 hour per quarter)
  • Reduced hourly rate for VIEO services
  • SEO hosting, including:
    • Hosting on a private server just for VIEO support clients, providing a faster and more secure environment for your website
    • Dedicated IP addresses for sites that require SSL certificates

 

Silver Support Plan

Hosting + Webmaster Services

  • One free domain for the life of hosting account
  • Nightly backups of your website and backup restore service
  • Weekly security updates of your main software and plugins
  • Support ticket system for prompt customer service (Gold Support Plan includes phone support after ticket creating)
  • Up to 1 hour per quarter of webmaster assistance with your website, which can be used for things like text or image changes you don't want to make yourself and repairs if software updates impact the look and feel of your site (the Gold Support Plan includes 1 hour per month)
  • Reduced hourly rate for VIEO services
  • Hosting on a private server just for VIEO support clients, providing a faster and more secure environment for your website

 

For pricing information or to have any questions answered, just contact us!

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