Hosting and Support Plans

Hosting and support may seem like technical afterthoughts, but they're actually at the heart of your business. They affect such important processes as how quickly your website loads and how easily hackers and viruses can breach your security.

What happens when something goes wrong?

The most important aspect of your hosting and support is what happens if something big happens to your website. If your website—arguably your most important business asset—crashes, do you have backups? Is there someone who can help you fix problems, or will you be on your own (a.k.a. calling your cousin who "does web stuff" for help)?

Each VIEO Design hosting and support plan comes with Webmaster administration time for fixing problems (you break it, we fix it!), plugin installation and configuration, or simply website changes like updates to layout, images, or text. Plus, if you have a Gold or Platinum plan, you can roll over your admin time**. Gold Plans can roll over up to 6 hours of your admin time every 6 months and Platinum plans can roll over up to 3 months to take care of larger updates.

As one of our clients, the security and user experience of your website is our first priority. That's why our hosting and support plans cover not only functionality and security basics, but everything from backups to text and image changes you want to make.

COMPARE OUR PLANS	Silver	Gold Most Popular!	Platinum
Webmaster Time	1hr/qtr	1hr/mo	5hr/mo
WordPress Hosting	✔	✔	✔
Free Domain*	✔	✔	✔
Nightly Backups	✔	✔	✔
Backup Restoration	✔	✔	✔
Weekly Security Updates	✔	✔	✔
Ticket Support	✔	✔	✔
Reduced Hourly Rate	✔	✔	✔
Webmaster Assistance	✔	✔	✔
Free SSL Certificate	✔	✔	✔
Rollover Webmaster Time**		✔	✔
Phone Support			✔

Silver Support Plan

Hosting + Webmaster Services + Security Updates

One free domain* for the life of support services
Nightly backups of your website and backup restore service
Weekly security updates of your main software and plugins
Support ticket system for prompt customer service
1 hour per quarter of webmaster assistance with your website, which can be used for things like text or image changes you don't want to make yourself and repairs if software updates impact the look and feel of your site. No Rollover of time.
Reduced hourly rate for VIEO services
Hosting on a private server just for VIEO support clients, providing a faster and more secure environment for your website
Free SSL Certificate (for yourdomain.com)

Gold Support Plan Most Popular!

Hosting + Virtual Webmaster + Security Updates

Everything Silver Includes
1 hour per month of webmaster assistance with your website,which can be used for things like text or image changes you don't want to make yourself and repairs if software updates impact the look and feel of your site. Rollover up to 3 hours every quarter. Hours expire at the end of each quarterly period (based on standard year)

Platinum Support Plan

Hosting + Virtual Webmaster + Security Updates

Everything Gold Includes
Phone Support
5 hours per month of webmaster assistance with your website,which can be used for things like text or image changes you don't want to make yourself and repairs if software updates impact the look and feel of your site. Rollover up to 15 hours every quarter. Hours expire at the end of each quarterly period (based on standard year)

For pricing information or to have any questions answered, just...

contact us

* Transfers or new registrations. Includes .com, .net, .org, .us, .info and .biz. Other domains are available but priced separately.

** Gold and Platinum customers' hours expire at the end of each bi-annually or quarterly period (based on standard year: Jan - Dec). Gold accounts hours expire every July 1 and January 1. Platinum accounts hours expire every Apr 1st, Jul 1st, Sep 1st and Jan 1st.